Fast, Reliable, Affordable Hosting

Website Hosting that won’t let you or your visitors down!

It’s time to put your website in the Cloud.

Clustered over multiple servers, the Urban Attic Cloud is the ultimate shared hosting platform, renowned for delivering superb page speeds, consistent reliability and effortlessly handling unforeseen traffic bursts.  These components are a must in order to give a great user experience to your website visitors.

Utilising our unique, easy-to-use control panel, the Cloud is packed full with features, providing everything you need to get your blog, e-commerce store or business website up and running and trouble free.  Simply choose the hosting solution below that’s right for you and we will do the rest.


Web Space Features

  • Web Space The amount of disk space allocated to you to hold all your websites files and mailboxes.Web Space
  • Bandwidth The monthly bandwidth allocation assigned to your account determines how much visitor activity your websites can receive.Bandwidth
  • Multi Site Hosting The number of separate websites you can host on your account. This quota can be allocated to domains hosted with Urban Attic or with other domain registrars.Multi Site Hosting
  • FTP Accounts Access and upload your websites files to a host server through a protocol called FTP.FTP Accounts
  • Protected Directories Create users with certain privileges to protect your directories.Protected Directories
  • SSH Login directly to the server hosting your website. You can edit your website files using Linux commands.SSH
  • Cron Jobs Schedule server tasks to run automatically at specific times.Cron Jobs
  • mod_rewritemod_rewrite
  • .htaccess.htaccess
  • IP Address Blocking Block certain IP addresses from visiting your website.IP Address Blocking
  • SSL CertificateSSL Certificate
  • Web Space 2.5GB
  • Bandwidth 20GB
  • Multi Site Hosting 4
  • FTP Accounts Unlimited
  • Protected Directories yes
  • SSH no
  • Cron Jobs no
  • mod_rewriteyes
  • .htaccessyes
  • IP Address Blocking yes
  • SSL Certificatefrom £75.00
  • Web Space 10GB
  • Bandwidth 150GB
  • Multi Site Hosting 6
  • FTP Accounts Unlimited
  • Protected Directories yes
  • SSH yes
  • Cron Jobs yes
  • mod_rewriteyes
  • .htaccessyes
  • IP Address Blocking yes
  • SSL Certificatefrom £75.00
  • Web Space 100GB
  • Bandwidth 1000GB
  • Multi Site Hosting 100
  • FTP Accounts Unlimited
  • Protected Directories yes
  • SSH yes
  • Cron Jobs yes
  • mod_rewriteyes
  • .htaccessyes
  • IP Address Blocking yes
  • SSL Certificatefrom £75.00

Domain Features

  • Subdomains Create subdivisions of your main domain name e.g. support.urban-attic.co.uk is a subdomain of urban-attic.co.uk.Subdomains
  • Full DNS Management DNS management allows you to manage and optimise the logistics of your web addresses and websites.Full DNS Management
  • Subdomains Unlimited
  • Full DNS Management yes
  • Subdomains Unlimited
  • Full DNS Management yes
  • Subdomains Unlimited
  • Full DNS Management yes

Email Features

  • Mailboxes The number of personalised email addresses you can create with your domain name.Mailboxes
  • Webmail Access Access your email from your browser. We offer a choice of webmail clients: Squirrelmail, Horde, Roundcube.Webmail Access
  • Storage Mailbox storage is taken from your web space quota.Storage
  • Forwarding Forward all emails sent to a specified email address to another separate address. With Urban Attic you can forward emails to as many email addresses as you want.Forwarding
  • Anti-virusAnti-virus
  • Anti-spamAnti-spam
  • Auto-responders Automatically respond to emails with a specific message.Auto-responders
  • Catch-all Every email sent to your domain name is sent to one central mailbox that you designate.Catch-all
  • Unlimited Aliases Set up different email aliases such as contact@domain.co.uk or sales@domain.co.uk to differentiate your communication and stay organised.Unlimited Aliases
  • SMTP SupportSMTP Support
  • IMAP Support A method of accessing emails, where they are read from the mail server, meaning emails can be re-accessed from multiple devices.IMAP Support
  • POP3 Support A way to retrieve emails from a mail server, where emails are downloaded from the server, meaning they can only be accessed on a single device.POP3 Support
  • Mailboxes 25
  • Webmail Access yes
  • Storage Custom
  • Forwarding yes
  • Anti-virusyes
  • Anti-spamyes
  • Auto-responders yes
  • Catch-all yes
  • Unlimited Aliases yes
  • SMTP Supportyes
  • IMAP Support yes
  • POP3 Support yes
  • Mailboxes 100
  • Webmail Access yes
  • Storage Custom
  • Forwarding yes
  • Anti-virusyes
  • Anti-spamyes
  • Auto-responders yes
  • Catch-all yes
  • Unlimited Aliases yes
  • SMTP Supportyes
  • IMAP Support yes
  • POP3 Support yes
  • Mailboxes Unlimited
  • Webmail Access yes
  • Storage Custom
  • Forwarding yes
  • Anti-virusyes
  • Anti-spamyes
  • Auto-responders yes
  • Catch-all yes
  • Unlimited Aliases yes
  • SMTP Supportyes
  • IMAP Support yes
  • POP3 Support yes

Programming & Databases

  • MySQL Databases Databases allow you to store important information in a format that can be read by other programs and systems.MySQL Databases
  • MySQL Database SizeMySQL Database Size
  • MySQL Latest Version SupportMySQL Latest Version Support
  • MSSQL Databases Databases allow you to store important information in a format that can be read by other programs and systems.MSSQL Databases
  • MSSQL Database SizeMSSQL Database Size
  • PHPPHP
  • PHP Latest Version Support You can switch between PHP versions 5.2 & 5.5 using a drop down menu in your control panel.PHP Latest Version Support
  • Zend Guard / ionCube LoadersZend Guard / ionCube Loaders
  • PerlPerl
  • ASPASP
  • ASP.netASP.net
  • IISIIS
  • Cron Jobs Schedule server tasks to run automatically at specific times.Cron Jobs
  • Custom Error PagesCustom Error Pages
  • MySQL Databases 5
  • MySQL Database Size1GB
  • MySQL Latest Version Support5.6
  • MSSQL Databases no
  • MSSQL Database Sizeno
  • PHPyes
  • PHP Latest Version Support 5.5
  • Zend Guard / ionCube Loadersyes
  • Perlyes
  • ASPyes
  • ASP.netyes
  • IISyes
  • Cron Jobs no
  • Custom Error Pagesyes
  • MySQL Databases Unlimited
  • MySQL Database Size1GB
  • MySQL Latest Version Support5.6
  • MSSQL Databases 1
  • MSSQL Database Size1GB
  • PHPyes
  • PHP Latest Version Support 5.5
  • Zend Guard / ionCube Loadersyes
  • Perlyes
  • ASPyes
  • ASP.netyes
  • IISyes
  • Cron Jobs yes
  • Custom Error Pagesyes
  • MySQL Databases Unlimited
  • MySQL Database Size1GB
  • MySQL Latest Version Support5.6
  • MSSQL Databases 1
  • MSSQL Database Size1GB
  • PHPyes
  • PHP Latest Version Support 5.5
  • Zend Guard / ionCube Loadersyes
  • Perlyes
  • ASPyes
  • ASP.netyes
  • IISyes
  • Cron Jobs yes
  • Custom Error Pagesyes

1-Click Apps

  • WordPress A state-of-the-art CMS favoured by nearly 20% of the world’s top 10 million websites. WordPress is the perfect publishing tools for bloggers.WordPress
  • Ghost Ghost is a revolutionary open source blogging platform with an emphasis on publishing. With this addon you get one additional hosted site, on top of your package allowance. You can order this addon through your hosting control panel.Ghost
  • OpenCart An open-source online shopping cart system. OpenCart is a robust and feature-rich e-commerce solution for Internet merchants.OpenCart
  • PrestaShop PrestaShop is an open-source e-commerce application that supports a range of payment gateways, including PayPal and Google Checkout.PrestaShop
  • Drupal Equipped with a powerful blend of features and configuration options, Drupal is a CMS for building dynamic websites.Drupal
  • phpBB phpBB is used by millions of people on a daily basis, making it the most widely used open-source Internet forum system in the world.phpBB
  • Simple Machines Simple Machines Forum (SMF) is a free Internet forum application, that puts you in complete control of the layout of your message board.Simple Machines
  • MyBB An easy to use and intuitive platform for building and managing forums.MyBB
  • Magento The world’s leading e-commerce application, Magento is feature-rich and powerful solution relied upon by many global businesses.Magento
  • osTicket A reliable ticket system trusted by thousands of businesses to keep customers supported. It’s simple, lightweight and very easy to setup.osTicket
  • Joomla Joomla is a user-friendly and mobile-ready CMS for building websites and powerful online applications.Joomla
  • ExpressionEngine ExpressionEngine is a CMS favoured by content driven-sites. Its extensive add-on capabilities make it simple to add wikis, photo galleries and RRS feeds.ExpressionEngine
  • MediaWiki MediaWiki is a highly customisable, open-source wiki application. MediaWiki was initially released in 2002 after being developed to power Wikipedia.MediaWiki
  • Moodle Moodle is an open-source learning management system that allows simple resource sharing, the creation of wikis and user engagement.Moodle
  • OpenX OpenX is an open-source advertisement serving application, utilised by many world-leading organisations. It enables an easy way to manage and sell across online ad revenue channels.OpenX
  • LimeSurvey LimeSurvey (formerly PHPSurveyor) is an online survey application, allowing straight-forward survey development, publishing and management.LimeSurvey
  • Modx MODx is an award-winning CMS, recognised as a powerful and flexible application, used to build 100,000+ sites.Modx
  • concrete5 concrete5 is a CMS and website builder designed for ultimate simplicity, without cutting back on features.concrete5
  • osCommerce osCommerce is an e-commerce shopping cart application. Initially released in 2000, osCommerce is one of the most used e-commerce applications with over 12,000 live stores and 7000+ free add-ons available.osCommerce
  • Zen Cart Zen Cart is an open-source, user friendly e-commerce shopping cart application that puts the merchant and shoppers needs first.Zen Cart
  • Photo Gallery Use our built in Gallery widget to showcase multiple images.Photo Gallery
  • Coppermine Coppermine is a photo gallery application. Easy to setup and rich in features, Coppermine is used to create professional-quality portfolios.Coppermine
  • Vanilla Forums Vanilla Forums is an open-source forum application and discussion framework that today powers discussion on over 500,000 sites.Vanilla Forums
  • SugarCRM SugarCRM is an open-source customer relations management (CRM) application.SugarCRM
  • Elgg Elgg is a robust open-source social networking platform.Elgg
  • DokuWiki DokuWiki is an open-source wiki application that is fully customisable, extremely lightweight and easy to maintain.DokuWiki
  • CodeIgniter CodeIgniter is a free PHP development framework with an elegant toolkit that allows for the creation of full-featured web applications.CodeIgniter
  • Vtiger Vtiger is an open-source Customer Relationship Management (CRM) application, with a range of functions to deliver premium customer experiences.Vtiger
  • WordPress yes
  • Ghost £2.99/mo
  • OpenCart yes
  • PrestaShop yes
  • Drupal yes
  • phpBB yes
  • Simple Machines yes
  • MyBB yes
  • Magento yes
  • osTicket yes
  • Joomla yes
  • ExpressionEngine yes
  • MediaWiki yes
  • Moodle yes
  • OpenX yes
  • LimeSurvey yes
  • Modx yes
  • concrete5 yes
  • osCommerce yes
  • Zen Cart yes
  • Photo Gallery yes
  • Coppermine yes
  • Vanilla Forums yes
  • SugarCRM yes
  • Elgg yes
  • DokuWiki yes
  • CodeIgniter yes
  • Vtiger yes
  • WordPress yes
  • Ghost £2.99/mo
  • OpenCart yes
  • PrestaShop yes
  • Drupal yes
  • phpBB yes
  • Simple Machines yes
  • MyBB yes
  • Magento yes
  • osTicket yes
  • Joomla yes
  • ExpressionEngine yes
  • MediaWiki yes
  • Moodle yes
  • OpenX yes
  • LimeSurvey yes
  • Modx yes
  • concrete5 yes
  • osCommerce yes
  • Zen Cart yes
  • Photo Gallery yes
  • Coppermine yes
  • Vanilla Forums yes
  • SugarCRM yes
  • Elgg yes
  • DokuWiki yes
  • CodeIgniter yes
  • Vtiger yes
  • WordPress yes
  • Ghost £2.99/mo
  • OpenCart yes
  • PrestaShop yes
  • Drupal yes
  • phpBB yes
  • Simple Machines yes
  • MyBB yes
  • Magento yes
  • osTicket yes
  • Joomla yes
  • ExpressionEngine yes
  • MediaWiki yes
  • Moodle yes
  • OpenX yes
  • LimeSurvey yes
  • Modx yes
  • concrete5 yes
  • osCommerce yes
  • Zen Cart yes
  • Photo Gallery yes
  • Coppermine yes
  • Vanilla Forums yes
  • SugarCRM yes
  • Elgg yes
  • DokuWiki yes
  • CodeIgniter yes
  • Vtiger yes

Support

  • PhonePhone
  • EmailEmail
  • Phone9am - 5pm
  • Email24 hour
  • Phone9am - 5pm
  • Email24 hour
  • Phone9am - 5pm
  • Email24 hour

What is the Urban Attic Cloud?

The Cloud is our very own clustered hosting system and control panel, built entirely for our needs. Our Cloud control panel is feature rich, yet exceptionally easy to use, with one-click installs for 25+ popular applications, including WordPress, Magento and Joomla.

How long does it take to set up a Cloud Web Hosting package?

You will be up and running almost instantly. In some cases it can take a couple of days to register a domain and point it to your hosting package.

Can you move my website from my existing provider?

Yes, we are able to take care of the move for you. Each Cloud Web Hosting package has a free website migration allocation ranging from 1 – 10 free migrations. Take a look at our migrations page for details.

*Sites we cannot migrate over are mainly from “closed source” website builder software, this includes: Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.

Can I point my domain names I have with other registrars to you?

Yes, simply set your domain to point to our nameservers.

  • ns1.urbanservers.co.uk
  • ns2.urbanservers.co.uk
  • ns3.urbanservers.co.uk

Once changed, it can take 48 hours to update the DNS entry.

What happens if I exceed my bandwidth allowance?

We will notify you by email with instructions on how to upgrade when you reach 80, 90, 95 and 100% of your bandwidth allowance. If you choose not to upgrade you risk your site being taken offline.

However, we will not take your site offline without giving you ample warning and chance to act first. To clarify, on our Cloud hosting, a sudden burst of traffic that takes you to 100% usage will not take your site offline.

Is there a minimum contract period?

No, we do not tie our clients into contracts. If you would like to move away from us you are able to cancel your service at any point. We even have a 60 day moneyback guarantee on all our shared hosting, should you be unhappy for any reason.

Can I upgrade and downgrade my Cloud Web Hosting package?

Yes, you can upgrade or downgrade your package at any point. If you would like to upgrade or downgrade your hosting package please contact our support team.

Before downgrading please be aware and prepare for the different resource allocations of each package. For example, if you downgrade from a Profesional package to a Standard package, your mailbox allocation will decrease from 100 to 25 mailboxes. You would need to cater for this change by deleting mailboxes.

There is no penalty for upgrading later, we will just charge you the difference in price over the time remaining.

What is Clustered Hosting?

Clustered hosting means everything is hosted on multiple servers (as opposed to sites being hosted on a single server), increasing reliability and performance. Servers can be constantly added to the cluster, allowing complete scalability and flexibility for users.

Do I need Windows or Linux Hosting?

If you are asking, almost certainly Linux Hosting. 99% of the websites hosted with us run Linux hosting (including WordPress, Magento and most self-built websites). Windows hosting is generally used by specialist applications.

How quick will Cloud Web Hosting be?

Urban Attic Cloud Web Hosting is the fastest shared hosting we know of, and we are constantly developing new features and adding capacity to make it even quicker. However, if speed is the most important factor, have a chat with us as you may be best suited on a Virtual or Dedicated Managed Server which can be optimised for your needs.

What package is best for me?

It depends completely on your websites requirements and your preferences. If you’re unsure then please do contact us and we will be happy to advise you on a suitable package. Remember, you can instantly and easily upgrade should you need to in the future.

What is your cloud hosting SLA?

An Industry Leading SLA

We endeavour to provide a 99.9% service uptime, excluding planned or emergency server maintenance or conditions beyond our reasonable control. All customers will be notified of planned maintenance as far as possible in advance through our status page and, should the maintenance last for longer than 30 minutes, via e-mail. Any outages will be indicated on our home page with a link to the details and progress / action taken to resolve.

Should we break this SLA in any calendar month with unscheduled service unavailability (as verified by our network monitoring) we will upon request credit a full week’s cost to your client account. No hidden catches – we value our service and clients extremely highly.

Our SLA is rescinded if you have overdue invoices on your account, or if you have paid the invoice for the period of the disruption late.

Urban Attic makes no guarantee to defend a customer’s website from a denial of service attack unless that service has been specifically offered and agreed.

What is your managed hosting SLA?

For Virtual Private, Dedicated and Complex Hosting Customers

On our virtual servers, dedicated servers and complex hosting, our SLA is as follows:

  • Power: 100%
  • Network: 100%
  • Server Uptime: 99.9%

We guarantee that in the remote event of a server hardware failure that cannot be fixed, the hardware will be replaced within four hours of the problem’s diagnosis. Hardware is defined as the processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included with the server. This guarantee excludes the situations where there is a requirement to rebuild a RAID array and the reload of certain operating systems, processors and applications. It does not include any bespoke server hosting solutions. Our parts and labour warranty covers all parts and labour costs involved in the event of a related parts failure. Any failed component shall be replaced by Urban Attic at no cost to you.

In the event of a problem with your server, we shall ensure that a qualified engineer will be dealing with the problem within 15 minutes of being notified. In the rare event that your problem cannot be resolved within 15 minutes you will be notified. When notifying you we will provide you with the details of the problem along with an estimation of when the issue will be resolved. We shall keep you regularly updated until the moment the problem is resolved. An engineer’s report shall be sent to you within 12 hours of the problem being resolved. We will reboot your servers (physically or remotely) 24 hours a day without any cost to you.

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