We, at Sloane Cleaning Services, have worked with Urban Attic for the past seven years and have always found them highly professional and their service prompt and attentive. We would definitely recommend them whatever your business.
– Sloane Cleaning Services
Great customer service, innovative web design, great value for money, quick turnaround time and very attentive to our design needs. Many of our customers commented on how nice our website looks! It was a pleasure to work with the Urban Attic team, and we certainly will come back in the future to try out their other marketing services.
– Sandra Awanis, Nami Sushi
Mark was very reassuring and confident in his ability to deliver on the project when many other companies weren’t. He always had time for me and helped me immensely with my getting a challenging start up business off the ground. Heather has been excellent throughout. Nothing has been too much trouble and she has gone beyond her remit on several occasions including working on something from home on a Friday evening. A good team.
– John Harrison, Director, Houseclub
Mark and Heather at Urban Attic are brilliant. We started working with them 7 months ago and in such a short period of time they have transformed our marketing and web presence. We now appear in a number 1 position on Google, have loads more clients and now the proud owners of a fantastic marketing strategy (that really works!) – We couldn’t have done any of it without their expert knowledge. Despite being brilliant at all the technical stuff, Urban Attic go above and beyond to provide a really friendly, helpful and special service. They are always available to chat with (no matter what time in the day!) and will always deal with requests quickly, efficiently and flawlessly. I would recommend their services to anybody. They are real people, who genuinely care and who actually take the time out to get to know you as a business. Outstanding service, really great people, and by far the best web designers / developers I have ever come across.
– Neil Caines, Owner, Train Together
I approached Urban Attic because here at the Little Post & Chain Company we manufacture some very specific products and we needed help with our online presence as we were regularly speaking to customers who were so glad they found us (eventually) online and that they couldn’t find products like ours locally.
Urban Attic helped us by sitting down with us and really getting to know our products, the way we work and most importantly the sort of customers we have and what they need from an online shopping experience.
The end result is a fantastic user-friendly website that the customers can navigate and purchase the items with ease. The rankings have also improved and are continuing to rise and the number of customers calling us to discuss products and ask how to purchase or what they need etc has dropped dramatically due to the fact that all the information needed is now online and so easy to access.
One thing I liked about working with Urban Attic was that they allowed me to be involved in the development of the site from the initial consultation right through to the final sign off, too many companies just want to know the brief and then have very little contact with you until completion time. I, however, had daily contact with Mark/Heather on skype and email and I could view the sites progress on a live test site which allowed us to shape the site daily to what we needed and took away the chance of disappointment and a whole heap of revisions near the completion date.
I found the experience of working with Urban Attic to be fantastic, I gave them the brief and we agreed on a price and we just went from there and it was like I was working with friends I had known all my life. The project changed a few times along the way and Mark had extra ideas he wanted to implement and it all just fell into the agreed budget, I know larger companies would have been totalling things up and presenting us with a much larger final bill on completion.
If you are looking for a web designer, then I would highly recommend Urban Attic for many many reasons. If you want a small team of designers that understand what the customer needs, listens and acts upon those needs and can explain things to you in a way that you can understand (not tech talk) then these are the guys you should be talking too.
– Paul Cumpsty (Production Manager), The Little Post & Chain Company Ltd
Mark and his team have been excellent to work with. They listened to what we said and took our needs on board and as a result produced fantastic work for us. They are always polite and the customer service is second to none. Our sales are up 1000% since the new site launched, so needless to say we are extremely happy and would recommend Urban Attic to anyone.
– Mr Vikkis
“As a small but growing local business, I wanted to use a local company to design our website. Urban Attic have been amazing! They’ve provided support & advice every step of the way. They’ve done a superb job. We would highly recommend them.”
Suzannah Keeves, Manager, Bowerham Kids Club
“I contacted Urban Attic with a request to rebrand our company including new logo, colours and a new website to project us forward and collaborate our story….after our initial meeting I was feeling very positive due to their friendly and professional approach, all aspects were discussed and ideas and proofs worked on, the final result was a very usable, up to date website with adverts done for magazine issues.
It gave our company a new lease of life, and a new purpose, which is now a joy to work with,
Urban Attic helped with everything along the way including tutorials where needed and I would not hesitate to recommend them to anyone.”
Helen Mason Smith, Kellquip Construction
Just wanted to drop you a quick email to thank you.
I cannot express the gratitude we have for the amazing work you have done for us.
A customer walked into the showroom today and commented on how she loved it and loved the mattresses too, so much so that she ordered one. We had friends, family and the Jonic team round on Saturday and they all loved it too.
Looking forward to a bright future working together.
Thanks again to you and all your team, you are all fab!
-Nicky Cannon, Founder, Jonic Ltd and Feather & Springs Ltd
We recently used Urban Attic to produce some large “Bug boards”.
I found the service extremely punctual, very client focused and enthusiastic with a personal customer feel. I would recommend them in the future and wouldn’t hesitate to use them again. Many thanks to you all.
– Clare Williams, Nurse Manager, University Hospitals of Morecambe Bay NHS Foundation Trust
I really can’t recommend Urban Attic enough. They took time to get to know me, my business and crucially my customers. They listened carefully and understood exactly what I wanted and produced something that far outweighed my expectations. They have been so accommodating and patient with me. I wouldn’t go anywhere else for continual support.
Sarah Livingstone, With Love & Light
“I wanted to award more than 5* as the whole team at Urban Attic have gone above and beyond of what I expected and I would wholeheartedly recommend this company to anyone without a doubt…thank you all so so much!!!”
Cliff Hyslop, The Devon Chilli Man
“A friend recommended Joanna at Urban Attic when I said I needed a new website. Not only did Joanna listen to my thoughts and feelings about my business she then astutely noticed that my brand was not ‘me’…So 6 weeks later I have a fresh image and a beautiful new website and EVERY person who has seen it loves it. Her follow up help and support has been superb and she is always on the end of the phone. I wholeheartedly recommend speaking to the team at Urban Attic. Old fashioned customer service coupled with great fresh ideas. Just brilliant!”
Mandy Blackwell, Director, Mandy Blackwell Recruitment
Hi Mark, I thought that you will be very glad to hear that we are continuing to increase our web traffic and since we last spoke about it a few weeks ago, there has been further increases.
It has generated quite a few new accounts, one in Bradford and after a quick check, I saw that we are beginning to get higher up on Google. We have had business from inside and outside the industry which is exactly what we were hoping to achieve. So all things considered, I am very happy with the progress that we are making.
We are appreciative of the work you and your team are doing.
-Steve Fowler, Zig Zag Access
Urban Attic have been professional and responsive throughout the entire web design process, and months after launch are still available to help us with changes and updates. We now have two beautiful websites and thanks to Heather and Mark’s guidance have been able to take over handling them in-house which has made keeping them up-to-date a lot easier.
– Katie Smith, Carnegie Publishing
I am extremely pleased with the work done by Urban Attic on www.mindfulnessforchristians.com. The design work and attention to detail was excellent. They equipped me to do things that I could do for myself by myself, and helped me to think about search engine optimisation. They energised my whole thinking about what the website could be and how to make it easy to navigate. It was affordably priced, with good turnaround and good communications. I am delighted with the finished product.
– Katherine Daniels, Mindfulness for Christians
I needed a new website and had spoken to a few design companies who were quick to quote. I then contacted Urban Attic and spoke to Mark who listened to my business needs. Rather than just churn out a quote Mark asked me a lot of questions about my business that none of the others had. He wanted to know what my goals were and presented me with options on how to gain the best return from my budget. When they say they are much more than a web design company they really are. I was so impressed they got my business and I’ve never regretted that decision. Mark and his team are always there for me when I need them and always have great ideas and suggestions that have helped me continue to develop my business online.
– Darren Newmark, Medhead Management
Wow wow wow!! I contacted Mark for a review of a existing website I had that was thrown together years ago by someone else and I knew deep down it needed to be scrapped and started from scratch.
Mark was honest about my existing site and very confident in what he could deliver if I decided on a fresh start, thank god I listened to him and decided to give Mark and his fantastic team a blank canvas and let them loose creatively to see what they could create.
I have been on the emails at 9am and 9pm to Mark and he has always been there to answer any questions I may have, nothing was too much for Urban Attic. In all honesty I have to say Bay Transfers new website has far exceeded my expectations and I can’t thank Mark and his team enough!!
Don’t consider those cheap overseas websites for a few hundred pounds, pop in and have a brew/chat with Mark and if you decide to go with Urban Attic I promise you won’t regret it.
– Paul Cumpsty, Bay Transfers
I had put off paying for a website for a number of years in the fear of not knowing who to use for the best and not falling for being over charged.
I took the plunge and had a website built but felt the company was trying to rip me off regarding hosting, when I received a call from Urban Attic. As normal I was dubious as I have scores of sales calls each week, I explained the problems I had with the previous website company regards hosting, Urban Attic then went away and came back to me with a price for hosting and needless to say I was going to be overcharged for hosting.
After a few conversations I could sense Urban Attic were genuine and I decided they could host my site, they told me step by step what I had to do to move it to them which was the biggest challenge I thought but no… they made it simple.
Once Urban Attic had the site they looked and made sure everything was ok, needless to say again the previous company had tried to make my site obsolete if I took it elsewhere but the Urban Attic team worked for many hours to try and fix this problem which they succeeded in doing.
I honestly believe if I would have gone elsewhere I would have had to pay for a new website as it would have been too hard work for most companies and this is why I would always recommend Urban Attic in the future.
Thank you to everyone at Urban Attic for your time and expertise and I look forward to using you for many years to come.
– Gary Hayes, Director, Multiscaff Ltd
Mark and Heather really brought the spirit of our business to life with our website. Creative designs and ideas, with sound advice on how to make us more web visible and interactive with different internet media outlets. All done in a relaxed, yet highly professional manner.
– Fangs and Fins
We would like to thank everybody at Urban Attic for designing our website.
During the process we were advised and contacted in a very caring and professional manner. Our website is fantastic and we have received nothing but positive feed-back from our customers.
Mark and his team not only designed the website but they also make sure it gets updated at regular intervals. They also maintain our computer system and when any problems arise they deal with this immediately.
I feel this personal service and care we get from Urban Attic is extremely satisfying. It is worth every penny knowing there is somebody at the other end of the phone who will deal with our needs and will deal with any problems in such a personal but professional manner.
I would recommend Urban Attic without any doubt to anybody who is looking for a personal, friendly but very professional service.
– Sandie Michiels, Director, Atlas Removal Services Ltd.
From my first meeting with Mark it was clear he knew his stuff and this has been proved true from day one. Mark and the team at Urban Attic Design have been fantastic to work with. They are over-flowing with knowledge, ideas and efficiency. We are delighted with the whole package; website design, hosting and customer support. Put simply, using Urban Attic has been a good move, our internet sales have increased by a fantastic 90% in the first 3 months.
– Amanda Gorton, Mansergh Hall Farm
As a specialist business looking to launch a new website we found the perfect partner in Urban Attic. Throughout design, development and implementation Urban Attic have proven to be friendly, creative, efficient and cost-effective. At each stage they have been helpful and the all important after-care service has been both exceptional and reassuring. The finished website provides a great step forward and our online presence has improved significantly.
– Quay Ingredients Ltd.
We approached Urban Attic to re-design our web site so that it would become an effective part of our branding and raise our profile in the market place. We were so pleased with the result that we engaged them to design and manage our monthly e-newsletter. Again we were pleased with the outcome and delighted with the positive response from those that receive it. Urban Attic always makes us feel that they value our business. They go to great lengths to explain technical issues in a manner we can understand, have come up with a number of innovative approaches and have always found a solution to the challenges that have arisen.
– Dr Fred Ayres, Director, AL Consulting
“Working with Mark is one of the easiest elements to my business. With a very simple brief Mark and his team always exceed my expectations. He listens to what we say and always asks questions other agencies I’ve dealt with don’t. I believe it’s this aspect that allows him to achieve the best for my brands every time, first time.”
-Nicky Cannon, Managing Director of Jonic Limited