Fast, Reliable, Affordable Hosting

The Cloud is our very own clustered hosting system and control panel, built entirely for our needs. Our Cloud control panel is feature rich, yet exceptionally easy to use, with one-click installs for 25+ popular applications, including WordPress, Magento and Joomla.

You will be up and running almost instantly. In some cases it can take a couple of days to register a domain and point it to your hosting package.

Yes, we are able to take care of the move for you. Each Cloud Web Hosting package has a free website migration allocation ranging from 1 – 10 free migrations. Take a look at our migrations page for details.

*Sites we cannot migrate over are mainly from “closed source” website builder software, this includes: Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.

Yes, simply set your domain to point to our nameservers.

• ns1.urbanservers.co.uk
• ns2.urbanservers.co.uk
• ns3.urbanservers.co.uk

Once changed, it can take 48 hours to update the DNS entry.

We will notify you by email with instructions on how to upgrade when you reach 80, 90, 95 and 100% of your bandwidth allowance. If you choose not to upgrade you risk your site being taken offline.

However, we will not take your site offline without giving you ample warning and chance to act first. To clarify, on our Cloud hosting, a sudden burst of traffic that takes you to 100% usage will not take your site offline.

No, we do not tie our clients into contracts. If you would like to move away from us you are able to cancel your service at any point. We even have a 60 day moneyback guarantee on all our shared hosting, should you be unhappy for any reason.

Yes, you can upgrade or downgrade your package at any point. If you would like to upgrade or downgrade your hosting package please contact our support team.

Before downgrading please be aware and prepare for the different resource allocations of each package. For example, if you downgrade from a Profesional package to a Standard package, your mailbox allocation will decrease from 100 to 25 mailboxes. You would need to cater for this change by deleting mailboxes.

There is no penalty for upgrading later, we will just charge you the difference in price over the time remaining.

Clustered hosting means everything is hosted on multiple servers (as opposed to sites being hosted on a single server), increasing reliability and performance. Servers can be constantly added to the cluster, allowing complete scalability and flexibility for users.

If you are asking, almost certainly Linux Hosting. 99% of the websites hosted with us run Linux hosting (including WordPress, Magento and most self-built websites). Windows hosting is generally used by specialist applications.

Urban Attic Cloud Web Hosting is the fastest shared hosting we know of, and we are constantly developing new features and adding capacity to make it even quicker. However, if speed is the most important factor, have a chat with us as you may be best suited on a Virtual or Dedicated Managed Server which can be optimised for your needs.

It depends completely on your websites requirements and your preferences. If you’re unsure then please do contact us and we will be happy to advise you on a suitable package. Remember, you can instantly and easily upgrade should you need to in the future.

An Industry Leading SLA

We endeavour to provide a 99.9% service uptime, excluding planned or emergency server maintenance or conditions beyond our reasonable control. All customers will be notified of planned maintenance as far as possible in advance through our status page and, should the maintenance last for longer than 30 minutes, via e-mail. Any outages will be indicated on our home page with a link to the details and progress / action taken to resolve.

Should we break this SLA in any calendar month with unscheduled service unavailability (as verified by our network monitoring) we will upon request credit a full week’s cost to your client account. No hidden catches – we value our service and clients extremely highly.

Our SLA is rescinded if you have overdue invoices on your account, or if you have paid the invoice for the period of the disruption late.

Urban Attic makes no guarantee to defend a customer’s website from a denial of service attack unless that service has been specifically offered and agreed.

For Virtual Private, Dedicated and Complex Hosting Customers

On our virtual servers, dedicated servers and complex hosting, our SLA is as follows:

• Power: 100%
• Network: 100%
• Server Uptime: 99.9%

We guarantee that in the remote event of a server hardware failure that cannot be fixed, the hardware will be replaced within four hours of the problem’s diagnosis. Hardware is defined as the processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included with the server. This guarantee excludes the situations where there is a requirement to rebuild a RAID array and the reload of certain operating systems, processors and applications. It does not include any bespoke server hosting solutions. Our parts and labour warranty covers all parts and labour costs involved in the event of a related parts failure. Any failed component shall be replaced by Urban Attic at no cost to you.

In the event of a problem with your server, we shall ensure that a qualified engineer will be dealing with the problem within 15 minutes of being notified. In the rare event that your problem cannot be resolved within 15 minutes you will be notified. When notifying you we will provide you with the details of the problem along with an estimation of when the issue will be resolved. We shall keep you regularly updated until the moment the problem is resolved. An engineer’s report shall be sent to you within 12 hours of the problem being resolved. We will reboot your servers (physically or remotely) 24 hours a day without any cost to you.